Privacy Policy

1) Who We Are

Controller / Business: MapIQ / SignitivaLLC
Contact: contact@mymapiq.com
Address: Houston, Texas, USA

Important: Many MapIQ customers use MapIQ to manage deliveries, collections, routes, and customer communications. In those cases, the Customer (your employer or the company you buy from) may be the primary “data controller,” and MapIQ acts as a “processor/service provider” on their behalf.

2) Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties/integrations.

2.1 Information You Provide

Depending on your role (Admin, Agent, dispatcher, driver, collector, customer portal user), you may provide:

• Account information: name, email, phone, username, password (stored as a secure hash), role/permissions.
• Company/organization info: company name, billing details, tax identifiers (where applicable), service address.
• Operational data: customers, orders, invoices, deliveries, collections, product lists, notes, photos (if enabled), signatures (if enabled).
• Communications: support requests, emails, chat messages, and feedback you send us.

2.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• Device and app data: device type, OS, app version, identifiers, language, time zone, crash logs.
• Usage data: pages/screens viewed, features used, clicks, actions taken, timestamps, performance metrics.
• Approximate location (website): based on IP address for security and fraud prevention.

2.3 Location Data (Mobile App)

If your organization enables location features and you grant device permissions, MapIQ may collect:

• Precise location data (GPS) during active use to support route tracking, check-ins, proof-of-visit, and ETA/route analytics.
• Background location data only if your organization enables it and you grant permission, to support live tracking during routes.

You can disable location permissions in your device settings, but some features may not work.

2.4 Information From Third Parties

We may receive information from:

• Payment processors (e.g., tokenized payment details, payment status; we generally do not store full card numbers).
• Mapping providers (geocoding and route/ETA outputs).
• Integrations you enable (e.g., ERP/CRM systems, email/SMS/WhatsApp providers, identity providers like Google/Microsoft).

3) How We Use Information

We use information to:

• Provide and operate the Service (accounts, routing, dispatching, proof-of-delivery, collections, customer portal).
• Improve performance and reliability (debugging, analytics, feature development).
• Secure the Service (fraud detection, abuse prevention, access controls, audits).
• Process payments and manage billing.
• Send service communications (password resets, security alerts, system notifications, onboarding).
• Provide customer support and respond to requests.
• Comply with legal obligations and enforce our Terms.

4) Legal Bases (EEA/UK and Similar Jurisdictions)

If you are in the EEA/UK (or similar jurisdictions), we process personal data under these legal bases:

• Contract: to provide the Service.
• Legitimate interests: to secure and improve the Service, prevent fraud, and support customers (balanced against your rights).
• Consent: for certain features like precise location, marketing emails (where required), or optional cookies.
• Legal obligation: to comply with law, tax, accounting, and regulatory requirements.

5) How We Share Information

We do not sell your personal information. We share information only as described below:

5.1 With the Customer (Your Organization)

If you are an Authorized User (employee/contractor), your account and activity data may be visible to your organization’s Admins according to their settings (e.g., route performance, check-ins, notes, customer interactions, and if enabled location tracking).

5.2 Service Providers (Processors)

We use trusted vendors to help operate the Service, such as hosting, analytics, customer support tools, payment processing, messaging providers, and mapping services. They may process information on our behalf under contractual confidentiality and security obligations.

5.3 Integrations You Enable

If you connect MapIQ to third-party tools, we may share data necessary to operate those integrations.

5.4 Legal and Safety

We may disclose information if we believe disclosure is required to:

• Comply with law, subpoena, or legal process
• Protect rights, safety, and security of MapIQ, our customers, or others
• Investigate fraud or security incidents
• Enforce our Terms

5.5 Business Transfers

If MapIQ is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.